Patient Satisfaction
Dunn Memorial Hospital employees the Professional Research Consultant’s, Inc. company to assist in the collection of patient satisfaction information. PRC’s award-wining website is the culmination of technological and research innovation, developed by PRC in order for us to fulfill the goal of presenting accurate, valid research results quickly and efficiently to healthcare professionals so that they can make a positive impact on healthcare in their organizations. Through the Internet, the clients are able to access their data in real time, as interviews take place. Because PRCEasyView.com is updated immediately following each day’s interviews, hospitals are able to know how they are performing now, rather than simply how they performed three months ago. At PRC, we know that waiting even one month for research findings can often be too much of a delay for effectively developing, administering, and monitoring policies and market perceptions.
Dunn Memorial Hospital would like our community to share in the findings of PRC’s calls to our patients.
The very good to excellent results* are as follows:
| Overall Quality of Care: | 90.3% |
|---|---|
| Overall patient loyalty to DMH: | 90.5% |
| Overall level of safety: | 87.9% |
| Cleanliness of the hospital: | 81.1% |
| Overall teamwork between Doctors, nurses and staff | 87.9% |
| Nurses understanding and caring | 86.8% |
| Recommendation of this hospital to others | 97.3% |
* These "real-time" results will be updated on a quarterly basis.
This data is current through 12/20/07.